air168 Account Terms, Deposits, Withdrawal and Dispute Policy
When you create an account on air168, you enter into an agreement with us to comply with our terms and conditions. We operate where local law permits, and we enforce strict account verification to protect both you and our platform. This document outlines what we require from you, what you can expect from air168, and how we handle disputes and withdrawals.
Our account terms cover deposit and withdrawal procedures, bonus conditions, game settlement rules, and the verification process we undertake to confirm your identity. We require identity documents and address verification before your first withdrawal, in accordance with anti-money-laundering regulations. We support multiple payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet—all of which are processed through verified payment gateways.
By accessing air168, you confirm that you are legally eligible to engage in gaming activities where you are located, and that you will not use our platform for unlawful purposes. We enforce these terms consistently across all users, whether they access our sportsbook markets like Liga 1 and Piala AFF, our live-dealer tables, or our slot games.
Account Opening and Our Verification Policy
On air168, we require all new account holders to complete identity verification before withdrawing funds. This process—often called KYC (Know Your Customer)—asks you to provide your legal name, date of birth, address, and a valid identity document such as a passport or national ID. We conduct this verification not to inconvenience you, but to comply with financial regulations and to prevent fraud and money laundering.
Verification is required before your first withdrawal
We verify your identity document, address, and payment method before processing any withdrawal on air168. This step protects your account and ensures compliance with financial regulations in your jurisdiction.
Deposits made before verification are held in your account balance and remain available for gaming. However, we will not release withdrawal funds until you have completed KYC. Once verified, you can deposit and withdraw freely using your chosen payment method—whether that is DANA from Jakarta, e-wallet from Surabaya, mobile banking from Bandung, or a bank transfer via local payment from Medan.
Deposits and Withdrawals on air168
We process deposits immediately upon confirmation of payment from your bank or e-wallet provider. Withdrawals follow a review process: we verify that your withdrawal request does not exceed your account balance, that your linked payment method remains valid, and that the amount complies with our withdrawal limits. Once approved, funds transfer to your chosen payment method according to its standard settlement schedule. online payment and e-wallet withdrawals typically complete within hours; bank transfers may take one to two business days. During public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, payment networks may experience delays, and we publish holiday advisories within the air168 app in advance.
We do not charge deposit fees on air168. Withdrawal fees vary by payment method and are disclosed clearly before you request a withdrawal. We retain the right to decline withdrawals that appear unusual or inconsistent with your account history, and we will notify you of any such decline with an explanation.
Game Settlement and Bonus Terms
All outcomes on air168—whether from live-dealer tables, slot games, or sportsbook markets—settle according to the specific rules published for each game or market. We do not hold winning funds; settlement occurs immediately upon outcome determination. Bonuses or promotional credits (when offered) are subject to terms that we publish at the time of promotion, including any wagering requirements, expiry periods, or restrictions on which games the bonus applies to. We reserve the right to withdraw bonuses or promotional credits that have been credited due to system error.
Dispute Resolution and Jurisdiction Notice
If you believe air168 has settled a game incorrectly or handled your withdrawal improperly, contact our customer support team directly within our app. We log all support requests and respond within 24 to 48 hours. We investigate disputes thoroughly, reviewing game logs and payment records. If we determine that an error occurred, we will correct your account balance immediately.
We at air168 enforce these terms uniformly and transparently, and we commit to resolving disputes fairly and promptly.
Jurisdiction and Legal Compliance
air168 is licensed and operates where local law permits. We do not offer services to users outside supported jurisdictions. By accessing air168, you confirm that gaming services are legal where you are located, and that you have not been restricted or banned by any gaming regulator. We reserve the right to close your account if we determine that you are accessing air168 from a restricted jurisdiction or if you breach these terms.
These terms are governed by the legal jurisdiction in which air168 operates, and any disputes shall be subject to the laws and courts of that jurisdiction. We commit to protecting your data in accordance with applicable privacy laws, and we maintain the confidentiality of your account details, identity documents, and payment method information. You can review our full privacy policy within the air168 app or by contacting our support team.
By creating an account on air168, you acknowledge that you have read and accept these terms and conditions. We may update these terms at any time, and we will notify you of material changes through the app or email. Your continued use of air168 after such notification constitutes acceptance of the updated terms.